Email never arrived so ended up going to a store on crutches to get a refund. 3 ratings with the average rating of 4 out of 5 stars. There was a problem. Email and text communication was prompt and efficient. We need your email address to verify that your review is genuine. One star as there is no 0 stars. . I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. 2. Hey Karl!Thanks for taking the time to leave us a review. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! !spoke to Edge lane store about colours in crocs. * One or more of these files was not uploaded due to an invalid file type. All rights reserved. 2023 Trustpilot A/S. Unable to get in touch with anyone from customer service to resolve issue. Still over 300 down! Find out how we combat fake reviews. For more information on the cookies that our site uses click here. Ordered and paid on 10th December my daughter's Xmas present. Footasylum UNLCKD is the apps loyalty scheme that lets users shop online and scan in-store vouchers available on the app to earn vouchers with every purchase. Order placed Sunday afternoon and delivered Monday afternoon. In just a few steps, we'll have it sorted. UK Returns Free return by our courier service. For all international returns outside of the UK, please visit our dedicated international returns page. 60%. Wow! If it's something that goes in your house, chances are Beth knows about it and has the latest reviews and recommendations! Average Delivery Time. Happy from start to finish! Unable to get in touch with anyone from customer service to resolve issue. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. Rock Woven Outdoor Pant. Ordered it on Monday and it was delivered on Tuesday. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. Change of mind returns accepted. Did have returns but again no problems, straight forward and quick refund. We also ensure all reviews are published without moderation. Greater than 82% of reviewers feedback is Footasylum returns process could be better. 1996 Retro Nuptse Jacket. My son lost out on his Christmas presents as a result. If you don't like it, leave. Underneath your order summary, you will see Have a discount code? Click this dropdown, enter your code in the box and click Apply. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Companies can ask for reviews via automatic invitations. A simple full refund is all I wanted from the first time I was messed around!! They all fit perfectly. You have disabled javascript in your browser, please enable. As the seasons change, more and more collections and features are promoted but there are a few ranges and edits that never go out of style and are popular all year round. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Here are 8 tips for writing great reviews. Returning faulty goods to footasylum 29 February 2020 at 8:02PM in Scotland Docherty Forumite 1 Post I checked foot asylum website yesterday 're returns without receipt and paying with cash and it said you could return goods if you knew price paid so they could check. All items must be returned in their original boxes and packaging. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Still over 300 down! 124.99. AVOID THIS COMPANY!!!! Ordered standard delivery, was dispatched the next day & arrived the day after. That is great news that they arrived a day early!We hope to see you again very soon. Different assistants all said different things to me and they told me they would deduct 2.50 for a refund despite me receiving a faulty product! Manners cost nothing. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. And would recommend to all my friends amd family. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Anyone can write a Trustpilot review. I can't even point the blame at one member of staff because they were all terrible. I have worked in retail for over 15 years. - Mel, posted 7 months ago Ordered coats for 2 of my sons in the sale. We also ensure all reviews are published without moderation. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Subscribe in print, digital, or a great-value bundle. sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. And would recommend to all my friends amd family. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Thanks,Rebekah. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Ends: Tue 28 Feb 2023. Hey Karl!Thanks for taking the time to leave us a review. Ordered standard delivery, was dispatched the next day & arrived the day after. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Over 90 off RRP. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. Received 2 small refunds for I don't know what! Check out what 59,467 people have written so far, and share your own experience. 10% off at Footasylum on first orders with this promo code. OL10 2TA. It's your job. New Balance Junior 550 Trainer 4083286600 Childrens Footwear. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Footasylum. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. 2023 Trustpilot A/S. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. You can find her work across numerous sites, including Wedding Ideas Magazine, Health & Wellbeing, The Bristol Post, Fashion & Style Directory and more. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! No greeting, no please, no thank you. The team at Footasylum used SafetyCulture platform to keep their staff safe as the pandemic unfolded by providing a means to complete digital checklists for their staff and to better manage operations. - Anonymous, posted 4 months ago Here are 8 tips for writing great reviews. Great to hear that the parcel arrived so quickly. All rights reserved. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. Easy! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Up to 60% off at Footasylum on selected women's t-shirts. Absolutely fuming with this company. Restrictions apply. Start your return online at the Footasylum website. Footasylum Reviews | Read Customer Service Reviews of www.footasylum.com Shopping & Fashion Clothing & Underwear Shoe shop Footasylum Footasylum Reviews 59,844 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review Reviews 4.0 59,844 total 6% 3% 3% 1-star 17% Filter Sort: Most relevant EM Elena Mocanu 3 reviews GB Next time it will be JD SPORTS for my next purchase. Get Code. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! They also offer a WhatsApp device but it doesnt work. I brought some trainers and returned them just before the 28 day period which was allowed for returns. Popular Christmas FAQ "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". We use dedicated people and clever technology to safeguard our platform. Tried to send Crocs back as they didnt fit my daughter. If youre a regular Footasylum shopper and want unlimited access to the latest news and products from top sports and fashion brands, the Footasylum app is definitely worth a download and its free. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. In November 2022 I placed an order with FootAsylum and it never came. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Will not use again. When you hover over the mens, womens and kids' dropdowns, youll see Featured on the right-hand side. 28 Feb. Up to 60% off at Footasylum during the half term sale. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Thank you so much. Footasylum is a leading UK retailer of fashion streetwear and sportswear. We also ensure all reviews are published without moderation. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. If valid, the page will refresh and your total will be updated accordingly. Suggested companies are based on peoples browsing tendencies. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. I can't even point the blame at one member of staff because they were all terrible. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. Editor, Marcus Herbert. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. I was taught to value customers, no matter what job I was in. Round and round in circles. Totally shocking service in regards to a faulty item that they . I will always order with footasylum I am very happy with the service and products. To contact the Footasylum customer service team, start a live chat on the website. Price was unbelievable for what I got! Over 90 off RRP. Great to hear that the parcel arrived so quickly. If this was my store, they would all be sacked. Price was unbelievable for what I got! Simply follow our returns portal link below. 2023 Trustpilot, Inc. All rights reserved. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. Email never arrived so ended up going to a store on crutches to get a refund. No greeting, no please, no thank you. Replies to negative reviews in < 24 hours. Bought a pair of Boss trainers at the end of November 2022. Thanks,Rebekah. First and last time I will use this company. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Ordered almost 400 worth of clothes for my son on the 12th of December! First and last time I will use this company. They were dispatched quickly and delivered within a few days to Northern Ireland. Will definitely be ordering from them again. Ordered Nike trainers. Footasylum processes its orders very quickly so theres a small window in which you can cancel your order and stop it from going out. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. | Read 2,661-2,680 Reviews out of 55,033 Just noticed that the box they have sent them in isn't for the correct trainers. Date of experience: January 04, 2023. In real life, they are dull, boring and have no character at all. Discount. I have worked in retail for over 15 years. This arrived within only two working days and all items were delivered intact and all there. 10/10 will not be using footasylum again. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. I messaged a few guys initially who were very slow to respond and inresponsive. Get Discount. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. With this in mind, Footasylum put all black shoes and all white shoes in its own featured collection so shoppers can easily find the most popular shoe style in classic colours. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. This time, however, when I ordered, their courier choice was Yodel. Footasylum exchanges are only available in the UK. Footasylum is a sports fashion retailer in the UK with 70 stores and over 2,700 employees nationwide. Ordered some trainers at 10.30pm amd paid for next day delivery. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Shopping & Fashion Clothing & Underwear Shoe Store Footasylum Footasylum Reviews 59,796 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review 4.0 total Filter : Most relevant CL Clare 18 reviews GB 7 hours ago Perfect from start to finish Perfect from start to finish. My son lost out on his Christmas presents as a result. !\r\n \r\nGoods returned, Yodel receipt \r\n\r\n2 months later -still no replacement received", "Love my new trainers. This time, however, when I ordered, their courier choice was Yodel. Get FREE UK delivery on all orders over 60 and FREE UK returns. Having always been passionate about writing, shes written for websites, newspapers and magazines on a variety of topics, from jewellery and culture, to food and telecoms. These 20 Footasylum discount codes will help lower the cost of trainers, boots, coats & activewear, All the best features, news, tips and great deals to help you live a better life through technology. Take care!Thanks,Rebekah. Got them cheaper than any other website. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Absolutely fuming with this company. It goes against our guidelines to offer incentives for reviews. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". They sent me trainers in a damaged box. @Footasylumofficial 2.16M subscribers Videos Live 0:00 / 0:00 LOCKED IN SEASON 3!!! Thanks. We use dedicated people and clever technology to safeguard our platform. She got the problem sorted in minutes. Thank you so much. Find out how we combat fake reviews. I would definitely recommend and will be a returning customer. This arrived within only two working days and all items were delivered intact and all there. 2023 Trustpilot, Inc. All rights reserved. We use dedicated people and clever technology to safeguard our platform. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. I will always order with footasylum I am very happy with the service and products. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Take care!Thanks,Rebekah. Shocking company - bought two items trainers and sliders order value 100.28 never received. Reply from Footasylum Jul 14, 2021 Hey! Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Date of experience: 18 December 2022 Very disappointing.Would never order from them again! Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. A pop-up box will appear revealing the code. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. Help future customers by talking about customer service, price, delivery, returns & refunds. I would definitely recommend and will be a returning customer. That is great news about the fast delivery.We hope to see you again very soon. In November 2022 I placed an order with FootAsylum and it never came. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. 44.99. If youre a regular Footasylum shopper, you might want to consider downloading the Footasylum app. Highly recommend and will definitely buy from Zavetti again. Anyone can write a Trustpilot review. Treated myself to some new trainers and jogging bottoms in the sale! You can return your product via Asda toyou, CollectPlus, Hermes and InPost. 3. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. Why have i been rejected for my return as the item was faulty? Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan.
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