I also got this error. ", There are two options for email to case. However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Ensure you set up the routing for Basic Cases properly." I added the email action for both Classic & Lightning case layout but i do not see the Email button and when i test the console, i can not send and email. thing I could be missing?Thanks in advance! Is there an "email template" in the "email template" object? "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. I am the Trailhead Baby! Alas, fingers crossed for the next challenges. Excellent statistics for your blog, thanks for taking the time to proportion with us. "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. Sorry . I also confirm that no additional code exists in this org. I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. Service Cloud Specialist Superbadge. I am getting this below error. I was able to work out a solution, I will outline it below. I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Error: "We can't find the Entitlement Name in the System Administrator Profile. My brother has started to play with me! Are you using a Dev org or a playground generate from Trailhead? "Im not able to add instructions in the macro. can you please suggest something? not sure how to troubleshoot this tho..@_@, hmmm! My bet is that you missed one checkbox in the setup. You also get personal insight into the life of a Trailhead Baby! Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. Sounds like you need, The instructions mention that agents should be able to decline requests. privacy statement. hi Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error. We recommend using a new Developer Edition (DE) to check this challenge. I am not sure whether its correct or not. I am going bananas here. Once this was done, I passed the 3rd challenge section. for Challenge 7. Goodness! Could you share a bit more details on what you have done for this step? HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. I wish I had a good answer for you! I'm sure you've done this but is omin-channel enabled? You, my amazing reader, get more than tips for a Salesforce Superbadge. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Well occasionally send you account related emails. Ensure Entitlements are visible on Cases in Lightning.' It's a status. What can I attach to help diagnose what I am still missing? I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? Or "on demand email to case". Yes! It's a picklist. Did you check the values? Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. Challenge 1: Automate record creation. Review the steps to create the 'Cloud Technical Team Support Process'. It was an interesting project, and I wanted to share some lessons learned from . Leave a comment for the Trailhead Baby! Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. I dont see any check box under layout properties of Knowledge. sportsbet korsan taksi hacklink sportsbet vbet taksi hacklink vbet mrbahis, Book your first outdoor furniture in UK, Visit: rattan garden furniture, slot sitelerikralbet betpark tipobet mobil deme bahisbetmatik kibris bahis siteleri poker siteleri bonus veren siteler4GT, This afternoon, I added a genius wig in an attempt to look a little older and more experienced. When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. After editing the service console, you might have to edit the new profiles. Modified 2 years, 1 month ago. Do share more like this. (Hint- The name of the component is not "entitlements"). One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. Right now he' taking a nap.so I'm off to edit some reports! The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. Hi fixed it. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). This way, I can take a deeper look. Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. An action can be added to the page layout. My problem was that I had 2 users with the same name: Ada Balewa. If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. That proved to be incorrect. Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . Skip Main Navigation. 1 is checked that should not be checked. I started the whole of the following steps in this section with the objective of creating a macro. thanks a bunch. (I made a custom button as well for this one.). hmmm This looks good. These are instructions on the types of rules you need to make. Hello,I'm stuck on Challenge 7 with a hair-pulling message:We couldn't find the correct dashboard metadata. Ask Question Asked 2 years, 8 months ago. I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. After changing the name of the inactive user it worked for me. I removed those and then the trailheadapproval was there. Remember you can only have one assignment rule per object and the instructions specify two routes. {!Case.OwnerFirstName}, Ursa Major Solar. I'd do a quick google search on Salesforce Macros- It's a point and click process. Make sure that the correct date range is selected. Confused? Any ideas that can help me? Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. took me 2 hours to undersand that, and without your comment I could have been there forever!! Did it help? Youll need to enable this whole feature before you start I wont give away what its called! Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. Create the Cloudy Technical Team support process! What am I missing? Thank you very much for such an interesting post. Tonight's challenge involves the creation of two processes. Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. Below are tips and gotchas for each report / dashboard. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. This is my journey- a normal kid by day- a Trailhead explorer by night. Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? Think of this like a Sales Process. where you have opportunity stages associated with the process. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? Sign in Have you set up the routing address? Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. I have sent screen shot of my report to rebecca@capstorm.com . THANK YOU! I am right now @ step 6. hope to finish the superbadge now soon.!!! I usually visit your website and I always learn something new from here. If yes, this was created in the wrong place. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. I'm stuck on Challenge 6, creating the macro. 3 new items on utility bar. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. I'd try again since Trailhead had issues yesterday. stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! I have created and recreated the Cloud Technical Team support process more times than I can count. :), I am unable to solve this. Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. Still stuck? Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. Initial Response milestone- You only need 1 criteria. New Profile button, instead of hitting the Clone button on the Technical profile page. 3. Usually this is due to some pre-existing configuration or code in the challenge Org. Think about the number of times you need to reuse a milestone the business rules are not the same for each occasion, Make sure your profile can see the specific fields on the Case that deal with the SLA management process, You can track progress through the process through a standard Lightning component which needs to go onto the record page. I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about then you can click here.Thanks for sharing. Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." Sometimes it seems that the most frustrating problems have the simplest solutions. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Anyone have any idea? If you can not, I'd look around at permissions. This is my journey- a normal kid by day- a Trailhead explorer by night. Did you start with a clone of the correct profile? Note the filter. Thanks so much for responding. At last count, there are 81 Salesforce Trailhead projects for developers. Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. @adityavarma chekuri try to name the support process only "Cloud Technical Team". #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. (The badge is all click, no code.) this blog is beneficial and great information to share with us. Also when i click on Overflow Assignee no records found window pop up. I tried 10 different possibilities. Challenge 1 Configure Outbound Application and Integration Security. Its upsurd. If you are in a playground, I've seen this error a few times for the Process Automation superbadge and it usually gives you better details of what could be wrong. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Click the cog in the upper right hand corner. But I have created this Data Category, so I'm not sure what the issue is. Hi I am stuck in challenge 6. Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Go to a case- check the Status options. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. He laughs when I poke his nose and tries to take toys out of my hand. "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Would you like to share a few more details on how you currently have things set up? I've no clue what more I need to do to complete this challenge. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. You signed in with another tab or window. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. I am stuck on challenge 5. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. Open a Case in the service console.2. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. Empty the recycling bin. Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? Thanks @ Tarik, the directions states to create two roles, which I did. It has to be so simple. Still stuck? Leave a comment for the Trailhead Baby! Also, my email-to-case and email on demand are checked. :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. If you haven't taken the Onmi Channel module yet, now is a good time! Right now he' taking a nap.so I'm off to edit some reports! If you need more help, leave a comment! Theres the possibility of sorting by one column then the next get to know the, The report has to be a summary report. This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Keep up the good work. I have literally tried everything mentioned in this tread I am six hours in and cannot clear this error"We can't find the Case Stages for the Cloud Technical Team Lifecycle. Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! If the action is missing from the page layout, it will not show up as an option in the feed. @Joy.. Can you please share the solution ?r. I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. My brother has started to play with me! I am glad that you figured it out. i could pass the challenge, so great to have some experts available like you! https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Also, I've included Entitlements in the console. Good! No. Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. Confused? Ensure Agents have access to Knowledge when viewing a Case." The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! All reactions. I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. I have cloned the Salesforce "Standard Platform user" profie!Is it correct? Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. Thank you SO MUCH. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Ensure you create 'Billing Topics' for Knowledge." Add to Favorites. Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". Thanks for your time! Making dinner for Mom! I can only click on the Email tab. Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.". Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. stuck in challenge 6 please help. Trailhead Baby any idea? Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. +12,700 Points +300 points. These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. Any clues as to what I might be missing? Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! When you start a create a new report, simply click to start with a clean screen. I really learned a lot here. Service Cloud Specialist Superbadge - 4,5,6,7. Sales at Lychee shadow No. Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. When I made mistakes, I simply reverted to the last saved version. please help. If you are short on time, start around the 20 minute mark. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Ensure the Customer Contact can be tracked on Cases.Current SetupAssignment: Checking for below:1 (Case: Status EQUALS New) AND (Case: Priority EQUALS High) Assign toAdvanced Case Organizer2( Case: Priority EQUAL SLow) AND (Case: Status EQUALS New) Assign toBasic Case OrganizerPre-Defined Teams named "Cloudy Support Team"Case Team Roles 1: "Customer Case team" Access "read" ONLYCase Team Roles 2: "Support Lead Role" Access "read/write", My assignment is a tiny bit different (Equals High or "Not equal to High")Role names are also different- definitely schematics, but "Customer Contact" and "Support Lead", Thank you for sharing the information here.
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