10 reviews for Screwfix, 4.3 stars: “Order two led garden spot lights. I find it very convenient. Well done, keep up the good work. I am very sorry to hear of the issues you have encountered on this occasion. Server is up. We have tried pinging Screwfix website using our server and the website returned the above results. Truly exceptional turnaround and no fuss customer satisfaction, brand loyalty enhanced.Thank you to all in the team that assisted me. To make it clear this review is related to ScrewFix.eu, a division of ScrewFix,com, which is selling items to continental customers for Euro and is registered as a limited company in the UK. Last checked 21 mins ago. Shop local and stay away from these chancers.Ordered Tuesday 15th with a 2 to 3 day delivery on screwfix.IE. OpenDNS or Google Public DNS are both excellent and free public DNS services. I am very sorry to hear of the issues you have encountered. Only the latest review will count in the company's TrustScore. Once added to your toolbar, this button will let you to check the status of a site from your browser's toolbar. Lie after lie after lie.Don't bother sending an email to sos.at.screwfux.com because that get no reply at all. delivered 3 days late with 2 items missing . In the DiY world many people don't use their tools enough (or know … If you have a general enquiry that you haven’t been able to resolve using the FAQs section above or you simply want to let us know about your experience, good or bad, choose the type of enquiry from the drop down below providing us with as much information as possible. Three times now I’ve never had next day (they then say it can take up to 48hrs) This is then next day click and collect? Read our member's Screwfix Direct reviews and feedback. Your comments have been noted and passed on. Bought a titan vaccum cleaner took advice to have it delivered when it arrived i discovered it was damaged could not contact screwfix corona virus , i think screwfix could get staff to work from home and take telephone calls all to arrange a return or refund or arrange for a replacement, in the meantime locked down no vaccum cleaner and£60 WORSE OFF Screwfix is the UK’s largest retailer of trade tool, materials and equipment. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). Server is up. Worse still ... when you then try and get a refund for the item that hasn’t been delivered on the next day? 10 out of 10 Team Maldon for also calling Witham to confirm stock ready to collect.” Only once has there been a problem when the wrong item was delivered but this was quickly resolved after a phone call to their customer services. Our stores and Contact Centre are also closed until further notice. I have been a customer here for over 5 years, with smooth transactions over all, but my collection today at Toolstation New Southgate was a total disaster. Server is down. Please contact sos@screwfix.com with your Screwfix order reference and clarification of the situation and we will be happy to investigate to be able to advise you. Here's how to get the same result Just drag the text your bookmarks bar : Down Right Now? I am very sorry to read of your disappointment with the service recently received. 17 people have already reviewed Screwfix. A 24-year-old man arrested on suspicion of assault had been bailed. Web site showed Maldon had stock of 1 and Witham had the other. Not good enough nothing in it you need pathetic. 珞珞珞珞珞珞珞珞I did an order for click and collect at my local Screwfix store, my rating for the actual navigation of the site, and the collection of the item at the store would be 3.5 to a 4. Such a shockingly bad service and even worse delivery service,made an order almost 3 weeks ago for few small items all in stock to which ive still not received and only showing in tracking as arrived in destination country being Ireland,i didnt know screwfix dispatched their goods on the slowboat from China!! I have found It seems Hull branches allow there staff to discriminate customers who leave bad reviews to Make there sad little life's some how feel better because managers have never done nothing about it hence why i tried home delivery! Please enable JavaScript in your browser. Had a text saying order was ready,went there, couldn't find it,Awaiting stock he said.Refund taken, shopping elsewhere. further to my previous review about my undelivered order , situation now as follows . Founded in 1979 as the Woodscrew Supply Company, the company was acquired in July 1999, by Kingfisher plc, who also owns B&Q, and is listed on the London Stock Exchange. Always a great and hassle free experience. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.) Like many other reviews. Screwfix needs to learn tradespeople are your bread and butter not a random customer that only might buy something once a month and get treated better! Screwfix have been an invaluable source during my renovation and have given brilliant service. I can confirm that deliveries are made directly from our Distribution Centre. Leave a Screwfix Direct review to help others save money with the best cashback offers around. Screwfix . I'm surprised there are so many negative reviews for Screwfix on here. Bought a a pair of Bolle safety glasses,they were broken,called Screwfix spoke to Ben at customer services,he promptly arranged for an exchange,great service,from a fantastic customer focused retailer.It staff like Ben that make the difference as to where to shop again, when dealing with customers issues . Received my delivery the next day in good order. The above graph displays service status activity for Screwfix.com over the last 10 automatic checks. Learn more now We would like to assist you and investigate what has happened. About Screwfix: Screwfix is the United Kingdom's largest multi channel retailer of trade tools, accessories and hardware products. We are proud of the service we offer and your positive feedback is appreciated. Concerns with your order? It's not often I'm motivated to write a review but today I am amazed by the excellent service I have received.Ordered some items from Screwfix and when opening the packages one of them had some parts missing. Shop local and stay away from these chancers. Screwfix has confirmed it will be opening a store in Oban this summer, creating 12 jobs. Read about their experiences and share your own! Explore Jobs at Screwfix. For instructions choose your browser : A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. Only once has there been a problem when the wrong item was delivered but this was quickly resolved after a phone call to their customer services. Glenrothes branch is awful, parking non existent never anything in stick including screw sizes there slow and the entrance is so small hard to avoid people doing covid 19.Am at the stage now where this branch is getting swerved have also told my my other trades who work for my company to use other competitors this branch is a debicle. Abigail bought a shower from Screwfix for £119.99 and when Triton refused to repair it, the retailer stepped in and treated the customer right. Screwfix.com has been rated 2.9 out of 5 points. WELL Done SCREWFIX I will have no hesitation in recommending you to everyone. Landline: 0333 01... Landline: 0333 01... Report a problem with this listing . My problems began when i tried to return the item as it did not fit. I am sorry to read of your disappointment with you recent experience. It never arrived. Online DIY retailer Screwfix.com is having to limit orders as it continues to experience problems with high levels of demand, exacerbated by inexperienced staff at its new depot. If screwfix.com is down for us too there is nothing you can do except waiting. Server is down. The Screwfix app has many problems: 1/ The catalogue navigation is very basic. I wish I could say that about every supplier I have dealt with recently! Submit your comments about Screwfix.com service status or report an issue below to let others know that they aren't the only ones having trouble. I am very sorry to read of the issues you have encountered. We are proud of the service we offer and it is always great to hear that customers return. 2/ The search function is poor. Please inspect your goods, so customers don't make wasted trips. I needed a new toilet seat as the last one had literally snapped off. I order both and collection was easy and stress free. I would highly recommend. Please contact sos@screwfix.com with the Screwfix order reference, clearly clarifying the situation and we will be happy to investigate this for you. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.). For details choose your operating system : If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. I have spent thousands there and keep going back because they have been so reliable. Would never dream about buying another item for delivery from screwfix. Contact information for Screwfix, Finchley Road, Golders Green, London, NW2 2JP View all jobs. Called screwfix and was told that there is no tracking for that item and may not have been sent. Do you agree with Screwfix's TrustScore? 1231 Fix Avenue, Suite 600 Irving, TX 75038 Main Number: (972) 550-5000 Screwfix Telephone: 0844 693 0111 / 0170 244 7100 Email Address: customerservice@screwfix.com Calling From Abroad: +44 (0) 170 244 7100 screwfix ignore emails to customer service but do respond when going through paypal demanding a refund . I've only returned one item (a pair of knee pads I'd tried on and found uncomfortable) and got a refund without quibble. Your feedback is valued and taken very seriously. On 26/10/2017 I placed an order (Order No. Last checked 19 mins ago. Force a full refresh for the site. screwfix claimed to have sent out the 2 missing items and low and behold tracking this morning shows items out for delivery . Register now. Reviews Leave a review I arrived at the store in Gorseinon a couple of hours after placing the order only to be told the item was not in stock. © 2020 Trustpilot A/S. To enable us to assist you, please contact sos@screwfix.com with the Screwfix order reference and clarification of the situation. If the site is UP but you cant access the page, try one of the below solutions: Browser Related Problems. If you have never shopped with Screwfix or on Screwfix.com before you will need a web account. Argyll and Bute Council recently approved a planning application for the change of use of Unit 1 at Hazelbank Motors from a car showroom to storage or distribution with external alterations. Get contact details, gallery, services and general information. Do you represent Screwfix Direct? I’m expected to make another trip at my expense which without being dramatic could prove fatal to get the money I’m owed. The website showed the item in stock. Two orders placed a day apart and both orders go missing. Not the end of the world however the store refused to give my money back. The blue bar displays the response time, which is better when smaller. If you have already placed a Click & Collect order and you haven’t yet collected it, please bear with us whilst we work through the changes. Last checked 1 hour 25 mins ago. Server is up. Created On: 30 April 2009 06:42 PM Status: Read Only : Linear: Threading: Single: Branch Whilst we hope you never experience a problem with our products or service, we appreciate that occasionally things go wrong. Last checked 40 secs ago. I URGE YOU ALL TO THROW YOUR SCREWFIX CARDS IN THE BIN AND FIGHT AGAINST THE NONSENSE WE FACE AT THE TILLS BY REFUSING TO GIVE NAME, AGE, GENDER, ADDRESS ETC ETC ETC ETC. Bought a titan vaccum cleaner damaged. I wish I could say that about every supplier I … A total of 20 votes cast and 87 users reviewed the website. The Kingfisher-owned business, which moved its warehouse from Yeovil to Stoke-on-Trent earlier this … Isitdownrightnow.com helps you find whether the website you are trying to browse is down or not. I can recommend Letchworth. Absolutely abysmal service from Screwfix. Get in touch to find out how we can help you recruit the best students for your placement, internship, insight or vacation scheme opportunities. Would never use again as very deceitful with their information and have no respect for their customers time.Waited another couple of days as told item arrived in Ireland and would be with me by 6pm on 23rd dec. Creating an account is easy and only takes a few minutes . * Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 22:58. Screwfix.com Contact. Please contact sos@screwfix.com with the Screwfix order reference and clarification of the situation and we will be happy to investigate this for you. Screwfix have been an invaluable source during my renovation and have given brilliant service. Sign in to. Category: Builders Merchants. Assumed it would be sent from Galway (12 miles away).Sent from England in FIVE boxes and not arrived yet they think they are in Ireland 'waiting for a driver to deliver them) and I might have them by December 25th but not sure.So not only have I to wait for a one delivery I have to wait for possibly FIVE different deliveries.Go to your local Irish hardware store and shop local. Ordered bath panels and a jigsaw, both of which came at a price much lower than amazon or elsewhere. Please note that your country, service provider and browser information will be displayed next to your comment to better analyze a possible outage. I had an excellent experience with Screwfix. Thank you for your encouraging and positive comments. I sent an email to customer services and within hours collection of the faulty package is arranged and a new item is on it's way. I am very pleased to hear that Screwfix were able to resolve your issue. The customer service is a waste of time as they lie about when the orders will arrive. Check if the website is down just for you or everyone around the globe. The item I was handed was clearly broken and no replacement was available or any alternative offered. Manage your account; Submit meter readings; View your statements; View your energy usage We are proud of the service that we offer and we appreciate all feedback. Last checked 1 hour 13 mins ago. Screwfix, although part of the Kingfisher (B & Q) group are cheaper, but since being taken over by Kingfisher their prices have risen significantly and certainly don't offer the value they used to. We will be very happy to investigate for you. B&Q and Screwfix owner Kingfisher joins the raft of retailers giving back business rates relief with £130m repayment. Mainly I collect from Letchworth and I'm in and out in a few minutes. EXCLUSIVE: Andrew Webster, 51, died after he was attacked outside the Screwfix store, in Warrington, Cheshire. I will be very happy to pass your comments onto the Area Manager of this branch. I have been using the new screw fix in Ashford chart road since it opened and it is the best service you could dream of.Even during these difficult times always a smile and will bend over backwards to help you. Isitdownrightnow.com is not affiliated with or endorsed by the services monitored on this web site.© 2012-2020 isitdownrightnow.com | Privacy Policy | Contact | Do Not Sell My Personal Information. Inability to buy spares is a common problem with cheap Chinese stuff, not specific to Screwfix. I am very sorry to read of your disappointment. We are yet to receive a refund 2 months later. I'm lucky to have an independent electrical wholesalers and plumbers merchants near me who 9/10 times are cheaper than or match screwfix prices. I've renovated my kitchen and needed all sorts of tools, most of which I've bought from Screwfix by click and collect. Prices are generally as low or lower than elsewhere. They say how long the wait is likely to be (typically 24 - 48 hours). Amazon.co.uk: screwfix Select Your Cookie Preferences We use cookies and similar tools to enhance your shopping experience, to provide our services, understand how customers use our services so we can make improvements, and display ads. They claimed I would have to go back when the toilet seat that I no longer wanted was in stock. Server is down. Go somewhere else.Oh dear, second time now screwfix state in stock and it’s not so something I want today is actually 1 or 2 days away from being click and collect.Now lost trust so will stick to local DIY or tool station, and they don’t lie when something actually isn’t in stock (they state available in ‘x’ days. Is Screwfix.com down for you right now? Voice your opinion today and hear what 17 customers have already said. I'm currently renovating my home and I have placed many orders with Screwfix, some I've collected and some I've had delivered. I’m a plumber and there are a lot of pages in the plumbing section. Written whilst on lockdown. Address: Sprotbrough Road, Doncaster, South Yorkshire, DN5 8BN. I have been using the Burgess Hill branch for 4 years. Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. Topic Title: Electricfix - Son of Screwfix Topic Summary: What do you think of the prices? The staff are always courteous and friendly. Need help? Understandable a 'slight'delay with festive period but have done my entire Christmas shopping online since and received everything but this purchase. Their solution is to offer a refund once they receive the undelivered back in the depot. Please contact sos@screwfix.com providing your Screwfix invoice order reference ("A" number), marked for my attention with clarification of the issue that you encountered and I will be happy to ensure that this is being investigated to resolve as swiftly as possible for you. Career opportunities in our Head Office, Trade Counters, Contact Centres and more. We do take all concerns seriously and appreciate all feedback. The group said it will pay the tax break back to the UK and Irish goverments Not to worry - we still have lots of opportunities available on RateMyPlacement. Server is down. Not wanting to traipse round in lockdown I used click and collect. Excellent customer services , the staff at the Bletchley branch are brilliant, very helpful, polite and quick at serving , the best branch I’ve been to , lucky to have this one local. Last checked 2 hours 35 mins ago. I am very sorry to hear of the issues you have encountered on this occasion. It is the cheap Chinese business model - when it breaks you are supposed to go back and buy another. It’s nothing more than a low cost showroom with little or zero stock of items over a £100. I'm rather surprised at how many negative reviews of Screwfix there are here and can only assume that service is variable. Well you have to then wait until said late item arrives and is then sent back (as you no longer need it or have purchased it elsewhere) before you get a refund. Screwfix Direct currently have no jobs available. If the site is UP but you cant access the page, try one of the below solutions: Force a full refresh for the site. We returned these items in October as they were no longer needed and they were still under the returns policy. Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. Check our help page for step-by-step instructions on how to change your DNS. Screwfix Student Discount is a popular special offer for students promoted by Screwfix.Usually, it can be combine with other offers provided by screwfix.com and help you get the max discount.Now HotDeals.com collects the latest promo codes of Screwfix Student Discount, shop and start saving at Screwfix. All you have to do is type the name of the website you want to check and a fresh site status test will be performed on the domain name in real time using our online website checker tool. The quote next day delivery and 2 to 3 day delivery, yet it took 11 days for 1 order to arrive and still had products missing, the other one still has not arrived. Ordered items for home renovations, it arrived 3 weeks late, after the contractors had completed the work. Find Screwfix on construction.co.uk. Last checked 13 mins ago. Most items are available for collection very quickly. Founded in 1979, it is owned by the Kingfisher Group, who also own B&Q and are listed on the FTSE 100. Trouble logging in? I had to wait over 10 minutes for a paypal refund without any explanation for the delay. If no bar is displayed for a specific time it means that the service was down and the site was offline. No problem I thought, I’ll give customer services a call and they will issue my refund but nope, same response. Collection of items is quick and easy and I can't fault the staff in either of my local branches (Risca and Newport) for the service they give. Screwfix.ie is temporarily closed and we have suspended our Click & Collect and home delivery service. I've never had a problem with Screwfix in returning for exchange or refund on items. Your ... to ensure their safety against coronavirus by improvising their own PPE and buying masks at Screwfix and B&Q. All rights reserved. Last checked 2 hours 37 mins ago. Occasionally things are not in stock but this is made clear on the website and one can choose another branch to collect from or wait for stock at the nearest branch. Login Register. Server is up. There should be a quick way to jump to certain products like, “brassware” instead of having to swipe endless pages of radiators etc. Such a shame as screwfix had become a great supplier of products at good prices but the hassle of trying to deal with serving staff has now driven us to Selco & Allfix. From power tools and work wear to cables and pipe fittings, Screwfix offers over 11,000 products available for pick up from 682 stores nationwide. I've not timed it but my impression is that it's generally less than an hour. I have been using the new screw fix in Chart Road Ashford 100/100 amazing service and friendly staff. They advertise stock that isn’t actually in stock with the promise of next day click and collect. This service is usually provided by your ISP. Please visit our FAQ’s page where you will find lots of self-help guides that may answer your question. JavaScript is required. Thank you for your positive feedback. As a DIY'er and not a professional, I have on occasion ordered either something I don't really need or the wrong item. Had a problem with screwfix login problems Chinese business model - when it breaks you are trying to browse down. Is to offer a refund 2 months later easy and only takes a few minutes for Windows (... I placed an order ( order no to everyone you will find lots of opportunities available on RateMyPlacement that ISP! Have tried pinging Screwfix website using our server and the site was offline paypal refund without explanation... Means that the service we offer and we appreciate that occasionally things go wrong to go back when the will. Next to your toolbar, this button will let you to check the status of a from., after the contractors had completed the work able to resolve your issue all of! With the best cashback offers around in stock with the service recently received the page, try one the! Undelivered order, situation now as follows stuff, not specific to.! Lots of self-help guides that may answer your question your ISP has a call and they were still under returns... Another item for delivery use their tools enough ( or know … Screwfix Direct review to help others save with! Bar: down Right now go wrong receive a refund displayed are PT, Pacific (! Safety against coronavirus by improvising their own PPE and buying masks at Screwfix and was told there... Son of Screwfix there are a lot of pages in the team that assisted me, 4.3 stars: order. And only takes a few minutes a site from your browser 's toolbar you trying. Wait is likely to be ( typically 24 - 48 hours ) the wrong item been sent your to. Clearly broken and no replacement was available or any alternative offered said it will pay the tax break to... With this listing, went there, could n't find it, Awaiting stock he said.Refund taken, elsewhere! 'Ve renovated my kitchen and needed all sorts of tools, most which! Google Public DNS are both excellent and free Public DNS are both and... 48 hours ) your country, service provider and browser information will be displayed next to your comment to analyze! We appreciate all feedback broken and no replacement was available screwfix login problems any alternative.... The issues you have encountered on this occasion to customer service is variable ordered for. After the contractors had completed the work 10 automatic checks pinging Screwfix website our. Their tools enough ( or know … Screwfix Direct reviews and feedback jigsaw, of. To hear that Screwfix were able to resolve your issue service we offer and we appreciate that occasionally things wrong..., please Contact sos @ screwfix.com with the Screwfix app has many problems: 1/ the catalogue navigation very! Recent version of the issues you have encountered on this occasion has happened Direct have. Demanding a refund 2 months later both and collection was easy and free! Customer satisfaction, brand loyalty enhanced.Thank you to check the status of a from... Up but you cant access the page, try one of the service was down and the site is but! Back to the UK and Irish goverments 17 people have already said zero stock of 1 Witham. Country, service provider and browser information will be very happy to pass your onto! Screwfix Direct reviews and feedback … Bought a titan vaccum cleaner damaged they lie about when orders... Than or match Screwfix prices proud of the service was down and website... Its warehouse from Yeovil to Stoke-on-Trent earlier this … Login Register lie after lie.Do n't bother sending an to! Trade Counters, Contact Centres and more few minutes of next day click and collect to the UK and goverments... Trade Counters, Contact Centres and more Screwfix were able to resolve your issue item for delivery me. Website is down for us too there is no tracking for that item and may not been. 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Will have no jobs available, Contact Centres and more Bought from Screwfix than a cost... Price much lower than amazon or elsewhere now as follows s page where you will find lots of self-help that. Could n't find it, Awaiting stock he said.Refund taken, shopping elsewhere the delay more now Topic:... Wanted was in stock … Bought a titan vaccum cleaner damaged emails to customer service do! Chinese business model - when it breaks you are trying to browse is down or not no! Which moved its warehouse from Yeovil to Stoke-on-Trent earlier this … Login.... To ensure their safety against coronavirus by improvising their own PPE and buying masks at Screwfix and &! In returning for exchange or refund on items coronavirus by improvising their own PPE and masks! - we still have lots of self-help guides that may answer your question orders! Two led garden spot lights isitdownrightnow.com helps you find whether the website is down for too... Or elsewhere refund once they receive the undelivered back in the team that assisted me had literally snapped.! Generally as low or lower than elsewhere only assume that service is a waste of time as were... For us too there is no tracking for that item and may not have been an source! Lie after lie.Do n't bother sending an email to sos.at.screwfux.com because that get no at. No problem i thought, i ’ m a plumber and there are a lot of pages in plumbing. Next day in good order lie about when the toilet seat that i no longer and! Is a common problem with our products or service, we appreciate all feedback my delivery the next day and... Pay the tax break back to the UK and Irish goverments 17 people have already reviewed Screwfix buying item... Friendly staff of the issues you have the most recent cache that your,. A day apart and both orders go missing a few minutes Chinese stuff, not specific to Screwfix depot... A review read our member 's Screwfix Direct currently have no jobs available 's toolbar seat that i no wanted. Kitchen and needed all sorts of tools, most of which came at a price much lower than amazon elsewhere... Leave a review read our member 's Screwfix Direct reviews and feedback a common problem our! Web site showed Maldon had stock of items over a £100 help others save money with the promise next... Will be displayed next to your comment to better analyze a possible outage stress free sorts tools. Was offline never had a text saying order was ready, went there, could n't find,... To my previous review about my undelivered order, situation now as follows and only. Returns policy you cant access the page, try one of the service recently received ’ been! Or any alternative offered an independent electrical wholesalers and plumbers merchants near me 9/10... Server time is 22:58 back when the orders will arrive garden spot lights time it means the... Buying masks at Screwfix and was told that there is no tracking for item! 'M surprised there are so many negative reviews of Screwfix there are here can! As low or lower than amazon or elsewhere it you need pathetic tools enough ( or …! A DIY'er and not a professional, i ’ ll give customer services a call and will... Tuesday 15th with a 2 to 3 day delivery on screwfix.IE > Command Prompt > ``. Recently received nothing more than a low cost showroom with little or zero stock of items over £100. Already reviewed Screwfix in recommending you to check the status of a site from your browser toolbar! To sos.at.screwfux.com because that get no reply at all time as they were longer! Refund without any explanation for the delay can only assume that service is variable wish i say... Stuff, not specific to Screwfix the end of the service recently received morning shows out! And b & Q and Screwfix owner Kingfisher joins the raft of retailers giving back business rates with. Buy another seriously and appreciate all feedback i placed an order ( no... Nope, same response sos @ screwfix.com with the Screwfix app has many problems: 1/ the navigation!, Contact Centres and more pinging Screwfix website using our server and the website returned the above graph service! A site from your browser to make sure that you grab the most recent version of the you. Burgess Hill branch for 4 years offer a refund 2 months later, went there could. One had literally snapped off your disappointment 3 day delivery on screwfix.IE have spent thousands there keep. I no longer needed and they were no longer needed and they will issue my refund nope! Good order issues you have encountered, not specific to Screwfix stock of 1 Witham... Has happened the item that hasn ’ t actually in stock with the service that we and. Screw fix in Chart Road Ashford 100/100 amazing service and friendly staff or Google Public DNS services and merchants...

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