We are experiencing a high number of calls at the moment. Find answers to common questions about bank accounts including information on statements and cheques, overdrafts and paying money from your bank account. Once you’ve selected the transaction you will be able to click ‘Help with this transaction’. Your eligible deposits with Bank of Scotland plc are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme. This form may not work on some browsers, for example Internet Explorer 11. SC327000. It can take 24 hours to set up a payment block, so you need to do this one working day before the next payment is due. Bank of Scotland. expandable section, How Section 75 protects your credit card spending, How can I cancel subscriptions? Use our travel disruption tool to see the options available to you before making a claim. When you’ve been charged incorrectly or twice for the same product or service. Sometimes, we’ll also ask to see photographic evidence and/or warranties. Or perhaps you’re still being charged for a service you no longer use. Apply for a limit of £10,000 ; You decide how many cards are issued (up to 20) and set individual spending limits for each cardholder. Until the transaction has fully processed and is no longer pending, we’re unable to raise a dispute. SC327000. A copy of any additional transactions made to the business or retailer that were not made on your credit card. So that we can support those in the most vulnerable situations please only call if it is urgent. Select the item you wish to dispute, click Continue, and follow the rest of the instructions provided to submit your dispute. expandable section, Please Enter to access social media links. Call our debit card helpline on 0345 300 6699. Maybe there’s something wrong with what you’ve bought. Don’t recognise a payment on your statement? On-boarding identify checking service, a nominal amount will pend on account for up to 4 working days and then drop off. When you’ve been charged for a subscription fee you weren’t expecting, or after a free trial period has ended and you cancelled in advance. Trintech Group, a provider of payment reconciliation applications, says Halifax Bank of Scotland (HBOS) has bought its PayWare Resolve application to improve the management of cardholder disputes. Select the question ‘Holiday no longer going ahead? Registered Office: The Mound, Edinburgh EH1 1YZ. This could be a holiday or flight you have purchased. By Post . How to raise a payment dispute on your credit card. Visit the Bank of Scotland Twitter page. Most contactless transactions appear on your statement within a few days. Make contactless payments on transactions up to £45 at participating retailers (where retailers’ payment terminals enabled) An annual fee of £32 per card. ID3 Global works in partnership with Royal Bank of Scotland. If you can’t complete the form successfully, please update your browser or contact our … It may be quicker to get things sorted by going direct to the merchant. If you’re struggling to get a refund from the travel provider, and you paid on a Bank of Scotland credit or debit card, we may be able to help. When you received an item or service that isn’t as described or has developed a fault. International Payments are converted using the Bank of Scotland exchange rate. The merchant will often take the money after a couple of days, but it can sometimes take longer. Select the question ‘Holiday no longer going ahead? You can do this by logging onto your app then following the below 3 steps: Contact the merchant first. SC327000. Opens in a new browser window. Visit the Bank of Scotland Facebook page. If there’s a transaction on your account you think is incorrect, or there’s an issue with something you’ve purchased, start by contacting the business or retailer. Plus, you can send money, store tickets, get rewards, and more. You’ll usually find these in any written terms and conditions. Click ‘Help with this transaction’ at the bottom of the pop-up screen. Important. You can do this by logging onto your app then following the below 3 steps: Go to your statement screen and select the transaction that you would like to dispute (e.g. the payment made for your holiday). It’s important to understand your rights because they usually determine how we can help you. You’ll need to check the details we hold for you are correct before clicking ‘Continue’. Registered in Scotland no. Registered in Scotland No. There are things you can do if you're starting to experience money worries, talk to us. HBOS Buys Card Payments Dispute Resolution Application From Trintech. the payment made for your holiday). Duplicate Transaction 2. For those personal accounts where you can currently make payments via Business Internet Banking to organisations outside of Halifax or Bank of Scotland, the Faster Payments Service will be available. 7022885), Bow Bells House, 1 Bread Street, London, EC4M. UnionPay International (UPI) is a subsidiary of China UnionPay focused on the growth and support of UnionPay’s global business. They will be able to look at your case in more detail and it may save you some time. Royal Bank of Scotland Support Center. How can we help you? If you have a transaction you don’t recognise, please read our I don’t recognise a transaction page. Remember to keep a record of your attempts of resolving the matter as we may require a copy of this from you. What to do if you’re worried about something bought with your credit card. Search online for an address or contact number, then contact the business or retailer and ask them to help resolve your query. When you’ve been in touch with the business or retailer. To open a dispute: Go to Resolution Centre. Go to your statement screen and select the transaction that you would like to dispute (e.g. So that we can support those in the most vulnerable situations please only call if it is urgent. We are experiencing a high number of calls at the moment. Opens in a new browser window. Opens in a new browser window. If this happens, please contact us. Make a payment or register directly. The majority of disputes will be complete within 3 months of the date it is first raised with the retailer. In order for us to help, the transaction will need to have been processed by the retailer, and be visible on your bank statement. Use our travel disruption tool to see the options available to you before making a claim. We’ll work hard to resolve your issue as quickly as possible but we need a few things from you first: We’re here to help if you’ve had a problem with a transaction on your card. Send and receive personal payments using a mobile number through their online banking and mobile banking services. If you paid with a Bank of Scotland debit card and use our Android app, you can now use our handy travel disruption tool within Mobile Banking. On this page. At Bank of Scotland, whether you're looking for a bank account, credit card, loan, mortgage or something else, we're here to help you. Bank of Scotland plc Registered Office: The Mound, Edinburgh EH1 1YZ. common businesses and retailers. This form cannot be used to dispute suspected fraudulent transactions - if you don't recognise a payment that has been made using your credit card, please contact our telephony team using the number on the back of your card. Visit the Bank of Scotland Twitter page. Our telephone banking lines are open 7am – 11pm, seven days a week. If you want to dispute a transaction we recommend you contact the retailer and attempt to resolve the issue with them directly. If they haven’t taken a payment, we’ll need to know when you expect the first payment to be made. Raise a dispute online. The Financial Conduct Authority (FCA) has today fined Lloyds Bank plc, Bank of Scotland plc and The Mortgage Business plc (the banks) £64,046,800 for failures in relation to their handling of mortgage customers in payment difficulties or arrears. You can search the retailer name quoted on your statement using a search engine such as Google or Bing. Try to speak to the company or organisation you made the payment to. Make a payment or register directly. You need to try this before making a claim with us. You can also call us or visit a branch. Visit the Bank of Scotland Facebook page. Don’t fill in this form until you have, as we will ask you to do this anyway. 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