Cannot get into the game because my Software Token app was on my old phone. If your password expires, you must restart the re-registration process from step 1. For Final Fantasy XIV Online: A Realm Reborn on the PC, a GameFAQs message board topic titled "Do YOU have an "Emergency Removal Password" for your physical token?". This is a notice to all customers who use a Square Enix Software Token (Software Token). Software Token Emergency Removal page: https://sqex.to/GPE (2) An email containing the Software Token removal URL will be sent to the email address registered to your Square Enix account. * The registration password will expire after 60 minutes. Yesterday i changed my phone and forgot to remove the software token app, then realized i could remove the the one-time password via my account settings, then it asked me to enter the emergency removal password, too bad for me i don't have it, it was supposed to be displayed when you registered your software token, it seems i didn't noticed it or i don't know. Well, the emergency password is displayed when you register the token (though that wont help you now) and cannot be changed, all I know that you can do now is to get a hold of S-E's support, but from what I hear from others, that might take a while. Not 100% on the removal process though. I just recorded the serial number on the back of th unit in case anything goes wrong. Don't remember choosing another password for that, and I can't find an email saying anything about it. It broke the screen and I am unable to log on atm because of that. I am trying to do a emergency removal but I cannot remember the emgerncy removal password I made and square is closed for the weekend. I have not played in some time now and have a new phone. (1) Go to the Software Token Emergency Removal page and enter your Square Enix ID and password and your Emergency Removal Password. I have never heard of that before. FFXIV Guide: How to perform an emergency removal of your Software Token (1) Go to the Software Token Emergency Removal page and enter your Square Enix ID and password and your Emergency Removal Password. The Emergency Removal Password will be displayed on the Square Enix Account Management System main page after logging in. If you are unable to login with a One-Time Password (e.g. I think the emergency removal password is for the software token not the physical. I just logged into the online chat help from the SE account management page, and it was a quick and easy process. ... For the physical authenticator, the serial number acts as the emergency removal password whatever the number is, on the back of it, is the removal password. I've had the physical for ages now since they first came out in FFXI. I lost my security token a while back and didn't have the emergency password or whatever they call it. your smartphone is lost or stolen), you won't be able to see your Emergency Removal Password and will need to contact our Support Centre through this form . I was looking around the SE page and found this link here which talks about an Emergency Removal Password to take off your token. 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