Anti-ticket-touting campaigners the FanFair Alliance have published a guide for people seeking a refund from a secondary ticketing platform - and especially the once occasionally and now . The difference between 'cancelled' and 'postponed' events is . Terms and Conditions - viagogo ticket exchange If you booked with a primary ticket seller and paid with your debit or credit card, you may be able to make a claim with your bank if the ticket company doesn't offer a refund. 2.16 Claims under the viagogo Guarantee. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. your claim status, claim form or questions about when payments are Apparently not. I have sent multiple proof to them that the event is indeed canceled. To post a ticket for sale on viagogo You must first register with the Site. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Join The National Math and Science Initiative Class Action, Today! When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Viagogo: Reviews, Complaints, Customer Claims | ComplaintsBoard Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. They keep finding excuses as to why it has not been processed. Instead, it sat on your $2,031. 3.3 Laws and Regulations. Justin Bieber has cancelled the remaining dates of his Justice World Tour. I bought tickets for Rammstein before the pandemic and they would not refund me. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert . We would like to show you a description here but the site won't allow us. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Fast forward to 2022 now Justin Bieber has announced world tour cancelled indefinitely- reached out to Viagogo multiple times and provided proof from multiple websites showing the cancellation of tour, they keep responding that they have not heard that show has been canceled and will not refund my money. Ticket listings are a representation of actual seat location. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. It asserts that one of the primary benefits of the site, and the reason customers choose it over other secondary marketplaces, is the Viagogo Guarantee.. However, Viagogo responded to the motion by filing paperwork arguing that the court should deny the said request. . This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. Viagogo refused to refund her on the basis that Festival Republic had given buyers the option to carry over their ticket to next year. Ticket-holders to postponed events will be able . Bruno Mars Tickets. If the event . It says Shiflett has not provided sufficient analysis of the impact of state laws on a nationwide Class. . Gordon was offered a refund, but only after spending hours on the phone and contacting the organiser personally. Tickets may be substituted with comparable or better seat locations without the Buyers approval. If your event has been canceled, Viagogo will ask you to return the tickets and get a full refund for your purchase. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Join The South Shore Hospital Data Breach Class Action, Today! Gordon Scott was also refused a refund after buying tickets for Leeds festival to see the US rap metal group Rage Against the Machine. Note that this is separate from any Tax viagogo is required to charge on its fees. Moreover, this appears to have been Viagogos policy for an extended period. One of the performers was sick, so the concert was rescheduled for September 28th at 7:30 pm. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. You consent to the exclusive personal jurisdiction and venue of Swiss courts. 2.17 Season Cards. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. Events scheduled for 2020 have now been postponed into 2021; however, Viagogo's website explains that refunds are only available if an event has cancelled. Some sites, like Viagogo, have already said customers will get a full refund in the event of a cancellation. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. Even after I provide my bank statement to them and their . Eric Clapton Concert Tickets. Viagogo will never pay you after you sold your tickets and you can never get back your money. You're unlikely to get a refund if you bought your ticket from a reselling (or secondary ticketing) website, a private seller or a fan . Viagogo told us: 'Our customer service teams are working hard to confirm the status of all events and contact customers to inform them of any changes. contends that Viagogos action is in direct violation of the companys stated policy. Chris Brown Tickets. history of ripping customers off and skirting the law, $4bn (3.2bn) takeover of its rival StubHub. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. I have reached out to Viagogo many, many times over the week and keep getting the same answer that they do not have control over when the seller or venue releases the tickets. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. I was promised a refund. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. Coronavirus: Will I get a refund on my ticket if events are cancelled Ticketing platforms such as Ticketmaster show the dates as cancelled, though the Canadian singer has yet to comment on the cancellations. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. viagogo (@viagogo) / Twitter As well as was able to select what section I wanted to be in for the price I had selected. 1.1 Introduction. viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. Such notice shall be deemed given one business day after the email is sent. Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation.Shiflett is challenging Viagogo's alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19.. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and . This does not prevent us from varying these terms without reference to them. How do I find tickets I've already downloaded? The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. Romeo Santos Concert Tickets. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Tickets for these particular events carry over and are valid for the event in 2021, so as per our terms and conditions the customer is not entitled to a refund in this situation. If your event has been postponed, you do not need to return your ticket. How to get a refund from Viagogo - Quora The good date is 9/11/21, but the relisted my tickets for 9/21/21. The information accessed Read More, Are You a Current or Former Employee or Patient of South Shore Hospital In Chicago, Illinois? We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. NOW THEY CLAIM I OWE THEM THE MONEY FOR THE TICKETS I HAVE HAD TO WASTE SO MUCH TIME TRYING TO RESELL ON OTHER PLATFORMS, This is insult to injury and I have been told by my credit card company that they may consider me the thief even though I made no money from the resell, VIAGOGO did, they have now been paid TWICE for the same tickets and they refuse to refund the new buyer either. 2.11 Ticket Fulfillment. The orchestra said in a statement Tuesday that ticket buyers will be offered refunds. We have given fans who have purchased tickets from us the option to either transfer their tickets to the staging of The Open next year or request a refund. Viagogo | Complaints | Better Business Bureau Profile Take a photo of a faulty item and add a brief description. Provide the information they might require. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. It said it would speak to the consumer rights body the Competition and Markets Authority (CMA) about Viagogos behaviour. is calling on Viagogo to refund customers for events that have been cancelled due to COVID-19. To open a dispute: 1.Log in to your PayPal account. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise . Ticket reseller Viagogo defends practices in face of consumer and CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. A Viagogo spokesperson said: 'This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being rescheduled or cancelled. As well as charged me double the amount. Viagogo claims the event has been postponed rather than scrapped, but Gordon said the tickets were useless to him if the band are not on next years lineup. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.11 and 2.16, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Be the first to hear about special offers. Unfortunately it might take a lot of back and forth communication. According to Viagogo, the court should conduct a rigorous analysis to determine whether the plaintiff accomplished her evidentiary burden in establishing the appropriateness of class treatment. Viagogo Refund Class Action Lawsuit 2021 - Refusing Cancelled Events If you bought your ticket from SM Tickets in SM Department Stores, Eastwood, or Lucky China Town and you paid in cash, you need to surrender your ticket . June 14, 2020 Rolling Stones concert in Louisville, KY cancelled. 3.1 Accurate Descriptions. Go on and tell us about your poor consumer experience. When listing seated tickets, all tickets in the same listing must be consecutive seats. viagogo AG is registered in Switzerland, Company No. Customer Files Viagogo COVID-19 Ticket Refund Class Action Viagogo customers face fight to get cancelled and postponed event refunds . Stray Kids Tour 2023. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. 2.10 Collecting Payment. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. 4. How to get refund for Foo Fighters tickets as band cancels their - HITC The ticket company for the tour, Ticketmaster, has marked all concerts in the U.S., Ireland, France, Poland, Australia, Denmark and the Czech Republic as canceled. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Our guarantee does not affect Your statutory consumer rights under UK law. 2.4 Listing. Tickets - Concert, Sport & Theatre Tickets | viagogo the Ticket Marketplace Ha*Ash Concert Tickets. Ive been told a refund is coming in 10 days 4 times now. ', Beware of this fake Disney+ phishing email. 2. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); In August I had purchased two tickets for a concert. I have been researching this company and very bad negative reviews, and practices. Due to extreme weather conditions, our phone lines are currently closed. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. 6.2 Waiver of Consequential Damages; Liability Limit. The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. Pretty straightforward, you'd think? 2.7 Payment Authorisation. Wait for a StubHub representative to reach you. Viagogo, a ticket marketplace platform, is battling to avoid nationwide certification of a class action lawsuit alleging it failed to provide refunds for events scheduled during the pandemic. The 1975 Tour 2023. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. It states that one of the sites key features, and the reason buyers prefer it to other secondary marketplaces, is the Viagogo Guarantee.. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. 2.14 Substituted Seat Locations. PDF FanFair Alliance - Ever get the feeling you've been cheated? 4.3 Sellers Shall Not Include Promotional Material with Tickets. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Dial +1 (866) 788-2482. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. Privacy Policy | ! Viagogo reviews, customer feedback & support. 6.6 No Agency. Should you experience problems with your tickets on the day of the event you must contact viagogo within 5 working days of the incident to report the issue. Answer (1 of 3): Viagogo runs prudent customer care operations. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Viagogo customers are struggling to get refunds for cancelled and This Agreement shall be governed by and interpreted in accordance with the Swiss laws. Viagogo told us that because the tickets for the 2020 event can be transferred to the 2021 event, this is categorised as rescheduled rather than cancelled. Viagogo Reviews | Contact Viagogo - Entertainment - Hellopeter Viagogo will never pay you after you sold your tickets and you can never get back your money. In Australia, this is what was done to Viagogo: Ultimately, Viagogo was found liable and fined for infractions pertaining to official site representation (AUD 2.5 million/$1.75 million), total price representation (AUD 1.5 million/$1.05 million), part price representation (AUD 500,000/$350,250), and quantity representations (AUD 2.5 million/$1.75 million). You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. We endeavour to rearrange delivery with the customer or arrange a collection point. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert and thousands of other events, the company unlawfully avoided honoring its promise of a refund. I haven't received an email confirming my order. They do not say they are going to charge such fees per a ticket . Melissa Taylor was one of many looking forward to this year's Wireless festival in London's Finsbury Park who is now seeking a refund from Viagogo after it was cancelled. If the event organiser is offering vouchers or tickets . Gill Little booked tickets through Viagogo for Jeff Lynne's ELO at the Birmingham Arena in October. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. This left many customers, like Faye Hearn, concerned they'd be left out of pocket. 5.3 Disclosure of Information. Terms and Conditions. Over the past two months, live event promoters and music, theatre and sporting fans have had two 'wins': the Australian Government has issued a new r ole and price display information standard . Festival Republic, which organises the Wireless, Reading and Leeds festivals, confirmed its events had been cancelled. The court would need to determine which Class members would choose the voucher over a cash return as per the company. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. has found. Taking this information, will will help rectify you complaint! If an event is rescheduled, the customer's tickets remain valid, per our terms and conditions and therefore they are not entitled to a refund.'. May 3, 2021 / 1:22 PM / AP. Viagogo first claimed it wasn't cancelled, before eventually confirming it was and offering Gill the option of a voucher worth 125% of the original order, or a full refund. Rufus Du Sol Tickets. They take your money with no intention of even giving you anything for your purchase. Letter to report a problem with something bought on credit card, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? 2.13 Ticket Information. Online ticket seller Viagogo has come under fire for refusing to refund customers for events that have been cancelled or postponed due to the Covid-19 pandemic. A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. Arctic Monkeys Concert Tickets. No refund, no answered or returned email for days. I contact Ticket Master and they stated the ticket delay is probably due to the fact they need to confirm that everyone adheres to the ticket policy and didnt order more than their fair share. has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo.
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