Wisecars can email you a copy of your reservation voucher (in PDF or HTML format) after that as well. That should not even be separate. Maryna gave great feedback and I was kept up to date on how my application was going.Thanks Maryna. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. Manage Bookings Online - Wisecars - Wisecars All the inclusions are explained if you click on the offer.The most basic packages are chosen by people that will present their own insurance at the pick-up, hence the cheap rate.Kind regards,Rachel from Wisecars. Please keep in mind that any changes that you make to your booking will probably change the rental price. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. In peak periods this may not be achievable. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). 2023 Trustpilot, Inc. All rights reserved. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package. Please check if the confirmation email is not in the "SPAM", "Junk Mail" or "Unwanted Mail" folders of your email account. In most locations, the minimum renting age is 21 years. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. It is highly recommended to call the police even for the smallest of damages. If you are involved in an accident, the local police and the Car Rental Company must be contacted. Wisecars | Better Business Bureau Profile Keep copies of all relevant documentation you are asked to complete. Wisecars does not store credit card details. Replies to negative reviews in < 24 hours. Wisecars will not refund any vehicle repairs, unless the customer has bought excess protection and is eligible for a refund based on the related terms. 2023 Wisecars. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. Alternatively, just sign in or register using your Google or Facebook account. If you are involved in an accident, the local police and the Car Rental Company must be contacted. Wisecars cannot amend the drop-off time once the rental has already begun. Read Customer Service Reviews of www.wisecars.com - Trustpilot DeductibleProtection covers up to EUR 1000 of your deductible. They will need to show their drivers license, which they must have held for at least two years. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. Please read the following to know what is included/excluded in our coverage offers. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. Wisecars (collectively we, our, and us) is an international vehicle rental broker. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. If not, you will need to purchase the cover at the car rental company counter. By using our website, we assume you agree to our, Bring a copy of the voucher as well as a full physical driver's license and a credit card, all in the main driver's name to the rental desk. We use dedicated people and clever technology to safeguard our platform. All rights reserved. 6 User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. Wisecars employs limited use of cookies for your safety and does not store any personal data. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. Mi az a Trustindex? We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. Wisecars does not take responsibility for partners response times. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. We at Wisecars put together a list of the most important information travelers often miss. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. Powered by. Get our top coupon codes directly to your inbox. Contact Wisecars 5214f Diamond Heights Boulevard, San Francisco, CA, 94131, United States Advertiser Disclosure: If you click on one of our links, we may receive a compensation. One of our helpful agents will be in contact with you to address the request. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. This is the second time we have booked with Wisecars and had amazing service. It goes against our guidelines to offer incentives for reviews. 45 reviews for Wisecars, 2.3 stars: 'This company is a straight scam. Please note, we only delete personal data on the request of the individual. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Hello!Thank you for sharing your experience with us.We're really happy to hear we could resolve your issue, we're here for you at any time!Have a nice day.Kind regards,Rachel from Wisecars. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. You have a guaranteed booking with us and with one of our trusted premium suppliers. Powered by, We use cookies to give you the best experience. You can present the voucher either in a printed version or a digital form (such as from your smartphone). If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. When you book this company through a third party website (think expedia, rentalcars.com) it shows up as free cancellation. What's Wisecars' cancellation policy? Your contract for car rental will be between you and the Car Rental Company. This one doesn't really need an explanation. Every panel was scratched or damaged and that was better than the first car they offered me.It had previously been in an accident visible from the door denting.Fox rental Staff in Orlando office were unfriendly and said wise cars insurance was a waste of time and I ended up paying hundreds of pounds more in insurance to get full cover. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our Excess Protection products. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. Expired or provisional licences will not be accepted. She was very kind and helpful! Alternatively, just sign in or register using your Google or Facebook account. Garantljuk, hogy minden rtkels vals. Your browser settings can be set to inform you before receiving a Cookie. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. I refused to pay and they refused to refund me my $535 back. Wisecars is a car rental broker staffed by people who have worked in the online car rental industry for over 20 years. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Wisecars does not own any physical locations or offices. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. A common issue that many vacationers face abroad is unfair fuel policies in car rental. Dear Mike,Thank you for sharing your customer service experience with us!We will pass along the kind words to Aidana.Have a nice day!Kind regards,Rachel from Wisecars. I reached out to Wisecars, who were really understanding of the issues I encountered. In case of an airport pick-up, it will state whether or not the supplier has a desk in the terminal. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. Never ever use Wisecars. If have any questions about fuel policies or if you want advice on which fuel policies are available by which suppliers, do not hesitate to contact our customer support team. I compared against atleast 10 websites, agencies and directly car companies too but no one was able to match the price that Wisecars offered. Wisecars will process your cancellation refunds in 7 days. Cancellation Protection can be purchased only at the time of booking and is not refundable. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an accepted credit card for the security deposit. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure.
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