how do i report a downed comcast line?

You can contact 811 to get utility lines marked. Call 800.288.2020. You have to sign up for gig service and sign a 2 year contract first. #iworkforComcast Call 9-1-1 immediately to report a fallen power line. In the top right corner, you'll see a little chat icon near the bell icon. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. and our Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. New comments cannot be posted and votes cannot be cast. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. Type a message to let us know what your issue is. I have a downed wire in the middle of the street. We've had a downed wire touching our building for about two months at this point. Can you please send us a Modmail message with your first and last name and full address? Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? This post was marked as closed. A drop-down list appears. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Where on your property are the lines down on and would you consider them a safety hazard as of now? Report an issue Select Chat. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. If you are experiencing problems with Comcast Xfinity, please submit a report below. How do I report a downed telephone line? 1 6 If you have questions about your services, we're here to answer them. Click the Check for Issues button. Let us know. Please send us a direct message to "Xfinity Support" with your full name and address. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Hope this helps you out. A drop-down list appears. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! 70% of power outages are caused by major weather. I have followed these instructions and sent the private message on 6/1/21. An official employee, such as myself or whoever is first available, will respond. That's not what we want to see! up. Reddit and its partners use cookies and similar technologies to provide you with a better experience. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. How do I get Comcast to come deal with this? Thanks! Can you direct message your name and address? Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. There may be a 60 day notice cancellation fee for your service. Our team can assist with getting those downed wires raised. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. I can't get into my property because the line is blocking the drive way. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. How to report a downed wire if I'm not a customer? In the aftermath of a major storm, be aware of hazards presented by downed power lines. Should you experience further issues, please create a new post. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. There appears to be no other way to contact comcast/xfinity. 7 years ago. Search accounts based on account number, or chat online. Responsible . Here is a list of frequently requested telephone numbers: Cable. I have a downed line in my front yard. Question: Does Comcast Hve To Repair A Cut Cable Line. Privacy Policy. I am at a loss. Companies respond better when others are watching. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Verizon Business customers. Throughout our history, DISH has always put customers first. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. The channel and its live streaming world news is available . I explained this to the rep when I called to cancel. Find an Xfinity Location Check the status and hours of locations near you. For immediate assistance, check out the Xfinity Assistant. I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. They have been hanging very low for over a year. Emails sent with an attachment cannot be processed. to Call your mayor's office. It may be used in setting the FCC's priorities for regulating companies like Comcast. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). Warn others to stay away. How to Report an Issue Online Visit xfinity.com/xfinityassistant. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. Press question mark to learn the rest of the keyboard shortcuts. -You are responsible for the "mast," the . Thanks. Occasionally there is a mix up and Comcast forgets to bury the drop. Then it tells me it can help me better if I sign in. Cloudflare Ray ID: 7a2ad44e3df86ef8 For immediate assistance, check out the Xfinity Assistant. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. Scan this QR code to download the app now. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. A recent storm brought down a tree which took down one of the above ground cables by my house. If the IP address resides on the Comcast network. 115.124.120.233 Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. I have called multiple times but I don't have an account so it won't let me through to talk to someone. Youve reached the best place and perfect person to help with virtually all of your account needs! 3.) Contact Customer Service at (800) 391-3000. You will need to contact a tree trimming service yourself. X | `>`. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. How to Reach a Real Person at Comcast/Xfinity. With our new Xfinity support chat, you do not need to input the name of a person. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Adding to this post, because the instructions didn't say to wait for a response when using the private message option. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Please contact the moderators of this subreddit if you have any questions or concerns. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). When should we expect this to be corrected? It is to be expected when weather conditions are severe. To qualify for the credit, customers must: 1. Comcast Xfinity Outage Map. Contact Comcast and let them know of the down landline problem. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Let us know. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. Whenever there is an outage, your first step is to report it via email or twitter. Create an account to follow your favorite communities and start taking part in conversations. How does cable internet get to your house? Usually 911 dispatch has unlisted numbers for utilities. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). Welcome to the Xfinity community! Thanks! We can assist you with getting a ticket opened to let our amazing local team know. https://corporate.comcast.com/stories/meet-our-digital-care-team. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. How to report a down or damaged CenturyLink line. You can report an issue by going to the Xfinity Status Center. . We're sorry that didn't solve your issue. The action you just performed triggered the security solution. We have all the tools to help with your cable line and make sure it gets taken care of. Sky News is distributed via an English-language radio news service, and through online channels. Its important that you dont exit the vehicle unless youre in imminent danger. I am a bot, and this action was performed automatically. Payments are posted to your account after 5:30 p.m. on the day they are received. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. Report it as a hazard to your local PD, maybe they have a better contact. Thanks! Thank you! Downed Power Line. Choose the option that best describes your situation. Type your message in the text area near the bottom of the window. Click to reveal If youve got a free afternoon, you can run the cable yourself and save some money. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Our community is your official source on Reddit for help with Xfinity services. However, its critical not to cut into a power line, as you know. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. Reporting this to comcast seems to be a problem. Then Call Us. Press Enter to send it. Massive outages do occur because of problems such as storms, floods etc. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) Id give them a ring. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Stay at least 10 feet away from the wire and secure the area to keep others away, too. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. This website wants shut Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. An official employee, such as myself or whoever is first available, will respond. Comcast does not do tree trimming. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. I will post again here when/if I receive a reply or action is taken. Please send us a PM with your first and last name, as well as house numbers to your service address. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. For immediate assistance, check out the Xfinity Assistant. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. Your IP: Welcome to the Xfinity community! A coaxial cable is capable of carrying current. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. 5. Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. Step 1: Inquiry. Click Continue. and our I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. The wires at my rental property are on the ground. View the Xfinity outage map and find out when an area will be back online. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. It's not the power line and I don't think it's the regular cable either because there's no service outage. Call 911, which will get the FD out to asses the wire (s). Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Enter another ZIP to see info from a different area. If you smell natural gas or see downed power lines please do NOT use this page. A tree in my back yard has two large branches resting on the phone/TV cables. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. Yes, Comcast will come to your house to install the cable lines and equipment to your home. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. I called 800-288-2020 and was told to call Risk Management at 800-894-0374. I think it may be the original phone line. Then, to let us know why you're calling, say Line is down.. It's a hazard to pedestrians and vehicles! You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums Heads up: Extreme weather or other factors can bring down lines, including electrical lines. Immediately Call Emergency Services. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Scroll down and select Manage Internet. Let us know if you find downed or uncovered wires or cables in your area. An official employee, such as myself or whoever is first available, will respond. The tree and the cable are both on the grass verge next to my property. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. Rod Furlan is a crook and Thief and should be held accountable. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. Call us at 800-477-5050. Thank you so much for contacting our Xfinity Support Team over Reddit. How do I know if my home is wired for Comcast? Verizon Business provides technology and network solutions-along with plans, devices and wireless services . 2 1 RR ryanray.rr81 Visitor 2 Messages How do you fix an exposed wire without electrical tape? Don't touch anything or anyone in contact with a downed power line.

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