************************************* Cruises that was set to sail in April 2020. We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. That is all it took, I was hooked. Is it cheaper to stay out in the bay and use your own tender? In 2020 we were contacted via email and told that this cruise was also cancelled and we could book another cruise and receive a 125% credit toward a future cruise with a risk free guarantee and it said we could change our plans up to 24 hours before departure. She is scheduled to start ************ this week. At 104 days out before final payment was due, we had to either lose our entire deposit of $2K+ or get a voucher. Planning a cruise? No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. The bottom line is, we have ********* at VRC. Booked a trip just before covid hit which had to be canceled for obvious reasons. Enrollment required. Because of the positive test result as well as his need for further dr evaluation, we had no choice but to cancel the trip. We missed 2 ports of call and 1/3 of our sites to see the auroras. Sure we were free but that's no excuse. I took into account the following factors and then made an educated guess: Taking all of these factors into account, we booked for mid-June. "They disembark in the morning, they go on the shore excursion, and they come back on the other side on the sister ship. We were informed by the booking person at Viking that we could change the date as necessary for as long of period of time, even years down the road. Viking Ocean and River is currently operating all upcoming scheduled itineraries. Like other river cruise lines, weve dealt successfully with low-water situations in the past, and we have a variety of strategies that we can deploy as necessary. Viking River Cruises 548 complaints 314 resolved 234 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Guests and travel advisors with affected departures have been notified. You dont know a week or 10 days in advance what will happen with the water levels. When we arrived ************* to get our boarding pass, we were told that viking booked our tickets but did not pay for the tickets. Claim your profile to access Trustpilots free business tools and connect with customers. But all was not lost. We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. The river cruise lines will tell you that low water levels are rare, and that few sailings are altered due to water levels but the truth is the risk is always present. Do not book with Viking Cruises ,they turned my cancelled trip into vouchers with expiration dates that I never knew about. NEVER BUY A VIKING CRUISE VOUCHERWe will be sailing with a different cruise line and will not be back to Viking. If you search Viking the risk free still pops up you have to read the fine print to realise its all over so be aware. We are unable to meet their requirements and therefore want our funds returned to us. Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. #7. Other viking customers from ******* on the same cruise were also booked the same flight. A drinks package at the original cost, when I first tried to book it. Part refund, at least 25%. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. In fact, everything we have come to expect from Viking exceptthere were apparently a few cases of a GI infection . Viking suggested that I should talk to my travel insurance company to reimburse the cost of additional airfare cost. A longtime editor at Cruise Critic, Erica has also written for The Washington Post, Fodors and Lets Go travel guides, and numerous print and online cruise publications. Only Viking can make the appropriate reservation. Schreiners advice is simple: Just go. I have contacted Watcdog BBC who are interested. However, I believe the policy is rather onerous. This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. The cruise was cancelled due the pandemic ($11,367.50) Viking offered us to support the company and not get a refund if we accepted a voucher of 125% We said yes. I asked to speak to a manager and was told by the person I talked to I could not but she would speak with one. Cruises - Very disappointed with Viking River Cruises - Reservation # 2672768 We were supposed to do a river cruise and ended up doing a motor coach tour due to low river levels. ), We booked a cruise in 2019 to sail early in 2020. I never come across a big bunch of ignorant, geriatric, moronic a$$holes as this group I had came across today! The US gov has basically declared the "plandemic" over and all other mandates have been drop but Viking still won't change their policy. We rebooked yet again and we're told that we had to have the vaccine before we would be able to take our trip. They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. took the call and told us that schedule wouldn't be available most likely till January 2023. Originally booked in 2020, paid in full. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. I told a member of staff about this and was directed to use a toilet on the top deck. This was our second cruise, I would have to say our first one was wonderful, this one was not bad. Scheduled and rescheduled elder family care and pet sitting services. It's a human right to have access to fresh water and clean sanitation. Coach would have been better. How is this hard? Viking Chief Health Officer Dr. Raquel . Cancellation conditions 2. Then in Philadelphia With this terrible A place on the excursion I tried to book. RHINE GETAWAY. Its infuriating and disrespectful. Why? $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. Beware of Viking excursion policies. A drinks package at the original cost, when I first tried to book it. We accepted the vouchers in good faith. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Four excursions that I wanted are already sold out. Trip value now ********** On 12 November 2020 we booked another cruise and added an additional ******** to bring our out of pocket total to ********** All transactions took place before before the rollout of a "vaccine", vaccine cards, a Presidential and CDC mandates. They offered us a voucher for 125% or a cash refund. He lied. The low draft and the adjustability of the ballast allow the ships to navigate through sections of the river where the water levels are not very deep. If you want to cancel a cruise right now in October because of low water, I will tell you, Sorry, we dont know if theres low water in October, said Schreiner. Viking, please give an explanation. I am writing about booking number 7045921 sailed Jan.12 2023. An apology is not good enough. They would fly to Italy and take an 8-day Viking River Cruise called . Their ad is wonderful but after all is said and done it is all crap. I also booked this trip years ago when there was . Viking is not a good company to work with. On April 7, Virgin Voyages updated its advisory that all regular Scarlet Lady cruises are canceled through September 17, 2021. Water levels on the Rhine River are set to fall close to the point where the river cannot hold ships anymore. Any comments Viking? This may involve the cruise line putting you up in one or more hotels and paying for restaurant meals. Published on May 21, 2021. Some years, low water levels caused disruptions as early as June and some years as late as October. However, as everyone knows, predicting the weather is not an exact science. Fosse's cruise and land tour to Eastern Europe became a casualty of COVID-19. The cruise line announced the return of select itineraries in Portugal, France and . I advised Viking that my wife and I could not get the vaccine ever and asked for a refund of our primary payment. We have had to cancel our river cruise because of their ludicrous covid policy. These two rivers are the most popular routes in European river cruising. Disassembling the shades on the sun deck. In some cases, an itinerary may be adjusted with certain destinations dropped and new ones added. Sometimes it's worth a large investment to reap the benefits of a great credit card. Anyone can write a Trustpilot review. On top of that, they are asking for me to pay additional same $ 9,000. amount for me to go on this journey alone! The food was excellent. Viking Ocean Cruises has sailings listed for June, 2021. On 11/22 we received an email from Trip Mate regarding the resolution of our claim. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. We have rescheduled 2x as we refuse to get the Covid vaccine and Viking will not allow boarding if you are not 100% vaccinated. Then before the departure, Viking cancelled operations and offered us vouchers for future cruises. After an This is an awful company to deal with. Taking over the Hilton in Taupo NZ, they were obnoxious. Customer Reviews are not used in the calculation of BBB Rating, My husband and I took an Antarctica cruise with Viking Octantis Dec 25 to Jan 7' as an all inclusive trip, all airfares and transportations were included . While we may have to make changes to some of our itineraries and have had to cancel a few voyages, impacted guests and travel partners have and will receive transparent updates and the opportunity to re-book onto another sailing, shared Ellen Bettridge, president and CEO of Uniworld, in an email to TPG. We will not cancel any cruises, said Shreiner. This content has not been approved or otherwise endorsed by any of these entities. When I asked to speak with a supervisor the "customer service" representative said "I am not allowed to transfer you - the supervisor will give you the same answer." This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. Viking Cruise recommends that their customers insure their travel & trip with Trip Mate Travel Insurance. The other typical plan is to put the passengers on buses to get around the affected areas. I am extremely disappointed that a once in a lifetime trip I have been looking forward to for two years is now marred before we even get on the ship. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. More details in attachment. Viking River Cruises has left an official reply on this complaint. The dream vacation I have waited for 8 years has gone down the drain. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. 3. This site is for entertainment purposes only. They may run multiple ships back-to-back where you would transfer to another ship where the river is having navigational issues. It closely resembles one of Viking's highest rated world cruises in the past, Chairman Torstein Hagen said in a live webinar Sunday when passengers were notified of the change. BBB is here to help. We called our AAA travel agent and she notified Viking on September 17,2022, we were scheduled to leave on September 22,2022. In May, Viking canceled that cruise. Desired outcome: Viking offered us to support the company and not get a refund if we accepted a voucher of 125% That's our policy. This 'placeholder booking' means nothing he assured us. To date we have sent a certified *** ****** ***** letter to VRC and had no response. Where the European rivers have locks and dams to control water levels, ships can still sail problem-free. At best, youll do a ship swap mid-cruise, a slight inconvenience that will allow you to follow your planned itinerary. We have had to cancel our river cruise because of their ludicrous covid policy. 2023-2025 OCEAN CRUISE AND AIR SAVINGS: Offer applies to bookings made from March 1-31, 2023. Viking Ocean and River is currently operating all upcoming scheduled itineraries. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Pharaohs & Pyramids. What? We paid 529+40 USD purchasing fees each for the tickets. Not a problem for him at all. Viking Cruises. One thing Amawaterways and many other river lines do is run two ships simultaneously on the same one-way itinerary, with one ship starting at one end and the other on the opposite end. If the water issues are closer to the beginning or end of an itinerary, cruisers may have to spend a few days in hotels or bussing to destinations rather than sailing there. . On December 9, 2019 we booked********************************* and paid ********* March 11, 2020 that cruise canceled by Viking due to COVID. Italy is in the worst drought in over 70 years. We paid some #10,000 for premium air. The booking # is *******. Another factor that should be considered is trip insurance. We booked a river cruise (Danube) for March 2022. All I got was 'you must pay in full for your trip before booking extras'. Thank you. If you happen to be in the same position there is a group forming to file a class action law suit against Viking. 1. Published: Aug. 08, 2022, 9:30 a.m. Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. I will never travel with Viking . You will be cruising, you will be enjoying," he said. In the end, you will have a fantastic vacation and you will get a future cruise credit according to what you miss., He added: Its better than canceling and sitting at home and not doing anything.. Yazmin Hope and Libby Gallagher Since the ships are nearly identical, if you do transfer to another ship, you should be in a similar stateroom as the original ship. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. "Given recent developments and the developing conflict in Ukraine,. Obviously, we cannot go on the trip. Plus, your own feed of TPG content. Viking Mississippi is one of Viking's largest river ships, measuring 450 feet (137 meters) long and weighing approximately 5,000 gross tons. Special fares plus Free airfare valid on select 2023 departures of Eastern Seaboard Explorer and Canada & New England Scenic Shores. The line confirmed the steps to TTG on Wednesday (2 March) and said it was "deeply opposed" to the . My bag is still missing and I will request (!) At the time we did we also asked that trip insurance be added. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. We could not wash, shower, not wash our hands and NOT able to flush toilets! Look at the Mekong you dont cruise in May, June, July and August because its too hot. Travel Codex is owned by Travel Codex, LLC. I was never informed that the vaccine would be required to sail and that our money would not be eligible for a refund. This met the 11/30 deadline for a "risk free guarantee" enabling change of plans up to 24 hours before sailing. A weighted-down ship sinks lower in the water and therefore needs more distance from the water line to the river bottom to sail safely without scraping the riverbed. Editorial Disclosure: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, hotel, airline, or other entity mentioned herein. This complaint was posted by a verified customer. We are older and don't want to keep rescheduling this with the hopes of one day being permitted to board their ship. It would seem to be a reasonable and simple request. I am going to seek legal advice to, but this ridiculous policy has added hugely to my grieving. Experts are saying that the current drought in Europe could be the worst in 500 years, with water levels dropping, especially along the Rhine River. This insurance company is worthless and doesn't live up to the stated reimbursements as advertised in its' brochure. The sailings. For Further Assistance If you have any questions or need further information please contact Reservations at 1-877-523-0579 or email customerrelations@vikingcruises.com, Monday - Friday, 6:00 AM - 6:00 PM; Saturday and Sunday, 7:30 AM - 4:00 PM, PT. What does Viking do Nothing. The complaint has been investigated and resolved to the customers satisfaction. . The draft is the amount of vessel that is below the water line. In June, there were places along the Po that completely dried up. Viking River Cruises is probably the best known European river cruising company, and has a wide range of river cruise options in Europe. You could tear down the house and build a dam there, but that is not what is going to happen.. The vaccinations mean nothing anyway. Over in Southeast Asia, a new river ship, Viking Saigon, will cruise the Mekong. I booked the flight through Viking to a Christmas market river cruise. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. They have no intentions of giving my money back .Do I not have any rights? This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. There are critical points, like the one on the Rhine River, right in the Rhine Gorge, Schreiner explained. The trip was for September 2020 but was cancelled due to the pandemic. This was really Cost includes $12.95 plus applicable local sales tax. Guests and travel agents on impacted departures are in the process of being notified. This is known as ship swapping. Instead, in the most extreme cases, AmaWaterways will create a new itinerary. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. For that reason, the Rhine River is feeling greater effects of river flow and sooner than compared with the Danube. It is obvious to the casual observer that VRC is not in financial distress as they have added ships to their fleet and the CEO is listed a a billionaire. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020.
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